Inside TOP Equipment's State-of-the-Art Facility: Streamlining Operations for Unmatched Service

PARTS & RECEIVING

Automated order system that improves order processing efficiency and reduces potential for errors.
Vendor parts fill rate over 97% and order accuracy rate over 99%.
Six packing stations to increase daily order output.
Two-day shipping across our entire territory.
Daily backorder processing to ensure that all parts are delivered to customers as soon as they become available.

Analyze shipment data across all our territories to help reduce freight damage and delayed deliveries.
Integrate software to determine the most cost effective and efficient shipping methods.
Ability to purchase full truckloads to better manage special delivery needs for our dealers.
Communicates with Customer Service to replay dealer shipment information.
Works with Inventory Control and purchasing departments to help manage inventory.

Dedicated Customer Service Rep assigned to a set of Territory Managers which develops regional expertise.
Develops relationships with our dealer network to better understand their business needs.
Communicates with the dealer to ensure they are taking full advantage of our freight programs.
Ability to answer a wide range of questions including basic Technical Service questions.
Assists with parts lookup, equipment ETA's, pricing inquiries, and order tracking.

Factory direct communication to improve dealer experience as well as factory portal site navigation assistance.
On-site service training room with capacity to hold 40+ attendees for on-site training events.
Parts identification help for our dealer and end user network.
Facilitates commercial maintenance & safety courses throughout our entire territory.
Collaborates with factory in new product/product improvement field testing.

Experienced Sales Managers who focus on dealer training, regional road shows, and program education.
Analyze each dealer market to help improve product market share and gain understanding of equipment programs to maximize dealer profitability.
Guidance on in-store displays and product placement to improve dealership appeal.
Create relationships with Fleet customers to drive sales to dealers as well as host regional training and new product showcasing events.
Sales Administrator with 15+ years of experience at the distributor and dealer retail level.